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I forgot my password – what do I do?

There are several ways to reset your password:

  1. Accessing Client portal reset password link: https://clientportal.axi.com/password-reset-request.aspx or click the "Forgot Password" link from your Client Portal login page. 
  2. Reset password from your MT4 platform: Go to your MT4 platform on computer > Click on "Tools" (top bar) > "Options" > "Server" tab > "Change" button > Choose to change the Master Password

To change your password, you will need to enter your MT4 login and your registered email address. You will also have an option to request PIN number sent to your registered mobile phone via SMS. 

If you choose to send PIN number to your email address, please also double check your junk mailbox for the email. 

If your browser can not display the Captcha image, please clear your history/cookies/catches or use different browser option and retry. 

 

Please note:

  • Changing your MT4 password will also change your Client Portal password.  
  • To reset a password on a Demo account or for any other issues, please contact Client Services.   

Additional Information

What happens to my money if I die? How do I appoint a Power of Attorney? How can I close my account?