Client Money

Who is covered? How is the Compensation Fund financed? How does it work?

Account Admin

What happens to my money if I die? How do I appoint a Power of Attorney? How can I close my account? I forgot my password – what do I do? How do I change my leverage? How do I request additional accounts? How can I change my contact details? Can I change the base currency of my account? How do I transfer funds between personal accounts? Do you charge account maintenance fee?

Account Opening

My country isn’t on the list to open an account. Why? Why was I required to provide additional documents? How much money do I need to open a trading account? Can I start with a Standard account and change to a Pro account later? Does Axi offer Swap Free accounts? Can I open a joint account? Can my company open an account? What documents are required to open a trading account? What is meant by ‘Base Currency’? What is the main difference between Standard and Pro accounts? How long does it take to open a trading account? How do I open a live trading account?

Deposit and Withdrawal

What is considered a 3rd party? Can I deposit and withdraw funds to third parties? What if I have open positions when I submit a withdrawal request? What should I do if the card I used to fund my account with is closed, lost, stolen or expired ? Can I add a new Bank account to withdraw to? Will Axi process withdrawals to e-wallets? What happens if I want to withdraw but my debit/credit card used for funding has expired? What is the minimum I can deposit? How long does it take to receive my funds? How can I withdraw funds from my account? What are the costs of funding and withdrawal on my account? How long does it take to fund my account? What methods can I use to fund my account? How do I deposit funds?

General Support

How do I make a complaint? Does Axi have FIFO trade rules? Will you close my live account if it has a zero account balance? How can I get a tax statement for the year for my account? What times is Live Chat available? Can I visit your offices? Who is your liquidity provider? Where are your trading servers located? What kind of services does Axi provide? Is Axi regulated?

About Axi

Do you have 24 hour support? Who owns Axi?

Margins and Leverage

Will I be warned if I have low margin? Can I lose more money than I have in my account? What is a Margin Call? What if my account balance falls below my margin requirement? What’s the difference between Initial Margin, Variation Margin and Total Margin? What’s the maximum leverage I can have?

Bitcoin

What is Blockchain? What is Bitcoin mining? What are the advantages of trading Bitcoin with Axi? What is a Bitcoin Wallet? Do I own the actual Bitcoin when trading it with Axi? Can I trade Bitcoin with Axi? What is Bitcoin? What are cryptocurrencies?

Forex

What is Over The Counter (OTC) trading? Can I hold positions over the weekend and major holidays? What is the difference between a Long or Short position in Forex? How do I know when major economic news announcements are due? How are currency prices determined? Can I place a trade when the market is closed? What’s the difference between a Pip, Tick and Point? Can I place a trade via e-mail? Is there a maximum slippage level? Do you prohibit any trading styles? The chart price appeared to reach my Take Profit but did not trigger. Why? Do you allow hedging? If so, do you need to provide full margin for each transaction? What time is the swap calculated and applied? I received/paid triple the amount of interest I normally would receive/pay What is the Swap Rate? Is there a Margin Stop Out level? How do I calculate my FX margin requirement? What is Margin? How do I calculate Profit and Loss? What are Axitrader’s commissions? Can I trade micro lots and mini lots with Axi? What times can I trade? How many FX pairs does Axi offer?

Metals

What are the pip values on precious metals? How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades? What is the minimum trade size for Gold/Silver/Platinum/Palladium? What are the trading hours for precious metals? What are the trading symbols for Gold, Silver, Palladium and Platinum?

CFDs

Where do you get the pricing for oil from? What type of oil contracts do you offer? How do I calculate my margin requirement for a CFD commodity position? How do I calculate my margin requirement for an Equity Index position? What is the minimum volume I can trade for a CFD product? Are there any swap (rollover) charges for CFDs? Will my position be closed when the Futures contract expires? How do CFD Rollovers work? Is there a schedule of upcoming contract rollovers? What is a CFD contract rollover? What are the margins and tick values on Indices? Where can I find the trading hours for an Index CFD? Are your Indices a Future or Spot Price? Which Indices do you offer? What is a CFD?

MT4 iPhone

What types of orders can I place on my iPhone app? How do I zoom in/out of the chart on my iPhone app? Can I place a trailing stop on the iPhone app? Can I use EAs on the iPhone app? Can I add custom indicators to the iPhone app? Can I use indicators on the MT4 iPhone app? What happens if I lose connection on the MetaTrader 4 app for iOS? Can I use the MT4 iPhone app for multiple accounts? How do I view my account history on the MT4 iPhone app? How do I view open and pending positions on my MT4 iPhone app? How do I open charts on the MT4 iPhone app? How do I remove currency pairs from the Quotes list on my MT4 iPhone app? How do I add currency pairs to the Quotes list on my MT4 iPhone app? How do I log out of the MT4 iPhone app? How do I close a trade on the MT4 iPhone app? How do I modify a trade on the iPhone app for MT4? How do I place a trade on the MT4 iPhone app? How do I log in to my account using the MT4 iPhone app? Where can I download the MetaTrader 4 iPhone app?

MT4 Mac

Does your NextGen software work with the MAC MT4? Can I transfer EAs and Indicators from Windows to Mac? How do I set up EAs and indicators on MT4 for Mac? How do I install MT4 on a Mac?

MT4 Android

What types of orders can I place on my Android MetaTrader4 app? How can I zoom in and out of the chart on my MetaTrader 4 Android app? Can I place a trailing stop on the Android MT4 app? Can I use EAs on the Android MT4 app? Can I add custom indicators to the Android MT4 app? Can I use indicators on the Android MT4 app? What happens if I lose connection on my MT4 for Android app? Can I use multiple accounts on MT4 for Android? How do I see my account history on my Android MT4 app? How do I see my open and pending positions on my Android MT4 app? How do I open charts on the Android MT4 app? How do I add currency pairs to the Quotes list on MT4 for Android? How do I log out of MT4 for Android? How do I close a trade on MT4 for Android? How do I modify a trade on MT4 for Android? How do I place a trade on the Android app for MT4? How do I log in to my account using the Android apps for MT4? How do I download the Android app for MetaTrader 4 (MT4)?

MT4 Troubleshooting

What is an Invalid Stop Loss (SL) or Take Profit (TP)? What are "Off Quotes"? What does the "Market Closed" notification mean? Why am I seeing a "Not Enough Money" notification? MetaTrader 4 Connectivity Issues What does the "Old Version" notification mean? What does the "Trade is disabled" notification mean? What does the "Invalid Account" notification mean? What should I do if MT4 cannot connect?

MetaTrader 4 Platform

How do I know if my EA is active? How do I install an Expert Advisor on MT4? What are offline charts? Why does my platform not perform the live update? Why are there gaps on my chart? How do I fix these gaps? What does OHLC on a chart mean? What does the volume on my chart indicate? How do I add indicators to my chart? How can I show the ASK price? Why do I only see one price on my chart? Is it the BID or the ASK? How can I create trend lines or other line studies? How do I scroll back on a chart to view historical prices? Why has my MT4 platform not saved my chart settings or profiles? How do I show the chart tabs at the bottom? How do I save my chart settings? How can I show multiple charts on my platform? How do I change the time frame of my chart? What time frames are available for my charts? Can I adjust the scale of the vertical and horizontal axes? How do I zoom in/out of my chart? Why do I see a line chart even though I changed it to candlesticks? How do I change a chart type? How do I open a chart in MT4? Do you make Margin Calls? I do not have access to my accounts, how can I trade? Am I able to place trades via email or telephone? How do I place a Trailing Stop? What is a Trailing Stop? Is my Stop Loss guaranteed?

Affiliates

Is there any restriction on the withdrawal of the affiliate commission? What commission will I get if I become your partner? How do I become an Introducing Broker?

Demo Accounts

Can I delete trades from my Demo account history? How do I back test on a Demo account? How do I change my Demo account leverage? How do I top up my Demo account with funds? Are the spreads on your demo account the same as live? Can I trade all products (FX, CFDs, commodities) from one Demo account? How can I extend the duration of my Demo account? How long does a Demo account last for? How can I create a Demo account on the MT4 trading platform? How can I request a Demo trading account?

Islamic Trading Account

¿Hay algunas condiciones especiales que deba saber? ¿Abrir una cuenta islámica implica algún coste adicional? ¿Qué debo hacer para abrir una cuenta islámica?

MyFXBook

How do I set up a MyFXbook AutoTrade account?

Axi Elite

Can I open an Axi Elite account if I have an Islamic faith? How do I qualify for an Axi Elite account? What is the turnaround time to be enrolled into the Axi Elite program? How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?

Copy Trading

¿Puedo cambiar el tamaño de la operación que estoy copiando? Am I able to close the trades I have copied myself? Are other traders able to copy my trades? Are you able to see a copy traders open trades before you copy them? Can I control the number of trades I want to copy from someone? ¿Puedo copiar a varios operadores al mismo tiempo? Can I view my opened trades through both Axi & MetaTrader 4? Do I have to have an account with Axi to register in the Axi Copy Trading app? Do the traders I copy trades from receive commission? Does the copy trading app work with demo trading accounts? Does using the Axi Copy Trading app incur any additional charges? ¿Cómo puedo encontrar buenos operadores para copiar? How can I reset max drawdown? ¿Cómo puedo conectar la aplicación de copy trading a mi cuenta MT4? How do I copy a trade? How do I stop copying traders? ¿Cómo funciona copy trading? How fast are my trades copied from another trader? ¿Es copy trading riesgoso? Is the Axi Copy Trading app regulated? ¿Cuál es la cantidad mínima que necesito para copiar una operación? What language is the Axi Copy Trading app available in? What markets are available for copy trading in the Axi app? ¿Dónde puedo descargar la aplicación de copy trading de Axi?