Zendesk FAQs / Axi

Client Money

Who is covered? How is the Compensation Fund financed? How does it work?

What happens to my money if I die? How do I appoint a Power of Attorney? How can I close my account? I forgot my password – what do I do? How do I change my leverage? How do I request additional accounts? How can I change my contact details? Can I change the base currency of my account? How do I transfer funds between personal accounts? Do you charge account maintenance fee?

My country isn’t on the list to open an account. Why? Why was I required to provide additional documents? How much money do I need to open a trading account? Can I start with a Standard account and change to a Pro account later? Does Axi offer Swap Free accounts? Can I open a joint account? Can my company open an account? What documents are required to open a trading account? What is meant by ‘Base Currency’? What is the main difference between Standard and Pro accounts? How long does it take to open a trading account? How do I open a live trading account?

What is considered a 3rd party? Can I deposit and withdraw funds to third parties? What if I have open positions when I submit a withdrawal request? What should I do if the card I used to fund my account with is closed, lost, stolen or expired ? Can I add a new Bank account to withdraw to? Will Axi process withdrawals to e-wallets? What happens if I want to withdraw but my debit/credit card used for funding has expired? What is the minimum I can deposit? How long does it take to receive my funds? How can I withdraw funds from my account? What are the costs of funding and withdrawal on my account? How long does it take to fund my account? What methods can I use to fund my account? How do I deposit funds?

How do I make a complaint? Does Axi have FIFO trade rules? Will you close my live account if it has a zero account balance? How can I get a tax statement for the year for my account? What times is Live Chat available? Can I visit your offices? Who is your liquidity provider? Where are your trading servers located? What kind of services does Axi provide? Is Axi regulated?

Do you have 24 hour support? Who owns Axi?

Will I be warned if I have low margin? Can I lose more money than I have in my account? What is a Margin Call? What if my account balance falls below my margin requirement? What’s the difference between Initial Margin, Variation Margin and Total Margin? What’s the maximum leverage I can have?

What is Blockchain? What is Bitcoin mining? What are the advantages of trading Bitcoin with AxiTrader? What is a Bitcoin Wallet? Do I own the actual Bitcoin when trading it with AxiTrader? Can I trade Bitcoin with AxiTrader? What is Bitcoin? What are cryptocurrencies?

What is Over The Counter (OTC) trading? Can I hold positions over the weekend and major holidays? What is the difference between a Long or Short position in Forex? How do I know when major economic news announcements are due? How are currency prices determined? Can I place a trade when the market is closed? What’s the difference between a Pip, Tick and Point? Can I place a trade via e-mail? Is there a maximum slippage level? Do you prohibit any trading styles? The chart price appeared to reach my Take Profit but did not trigger. Why? Do you allow hedging? If so, do you need to provide full margin for each transaction? What time is the swap calculated and applied? I received/paid triple the amount of interest I normally would receive/pay What is the Swap Rate? Is there a Margin Stop Out level? How do I calculate my FX margin requirement? What is Margin? How do I calculate Profit and Loss? What are Axitrader’s commissions? Can I trade micro lots and mini lots with Axi? What times can I trade? How many FX pairs does Axi offer?

What are the pip values on precious metals? How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades? What is the minimum trade size for Gold/Silver/Platinum/Palladium? What are the trading hours for precious metals? What are the trading symbols for Gold, Silver, Palladium and Platinum?

Where do you get the pricing for oil from? What type of oil contracts do you offer? How do I calculate my margin requirement for a CFD commodity position? How do I calculate my margin requirement for an Equity Index position? What is the minimum volume I can trade for a CFD product? Are there any swap (rollover) charges for CFDs? Will my position be closed when the Futures contract expires? How do CFD Rollovers work? Is there a schedule of upcoming contract rollovers? What is a CFD contract rollover? What are the margins and tick values on Indices? Where can I find the trading hours for an Index CFD? Are your Indices a Future or Spot Price? Which Indices do you offer? What is a CFD?

How do I remove currency pairs from the Quotes list on my MT4 iPhone app? How do I log out of the MT4 iPhone app?

Can I add custom indicators to the Android MT4 app? How do I log out of MT4 for Android?

How do I know if my EA is active? How do I change the time frame of my chart? Why do I see a line chart even though I changed it to candlesticks? How do I place a Trailing Stop?

Is there any restriction on the withdrawal of the affiliate commission? What commission will I get if I become your partner? How do I become an Introducing Broker?

Can I delete trades from my Demo account history? How do I back test on a Demo account? How do I change my Demo account leverage? How do I top up my Demo account with funds? Are the spreads on your demo account the same as live? Can I trade all products (FX, CFDs, commodities) from one Demo account? How can I extend the duration of my Demo account? How long does a Demo account last for? How can I create a Demo account on the MT4 trading platform? How can I request a Demo trading account?

Há alguma condição especial que eu precise de saber? Há algum custo adicional para abrir uma conta islâmica? Como abro uma conta islâmica?

How do I set up a MyFXbook AutoTrade account?

Como faço para conectar o aplicativo de cópia de operações à minha conta MT4? Como funciona o copy trading? Como posso encontrar bons traders para copiar? Há risco no copy trading? Onde posso baixar o aplicativo de copy trading da Axi? Posso alterar o tamanho da operação que estou copiando? Posso copiar vários traders ao mesmo tempo? Qual é o valor mínimo que eu preciso para copiar a operação?